Refund policy
RETURNS & REFUNDS POLICY
We want you to feel confident shopping with us.
If you’re not 100% satisfied with your purchase, we’re here to help with easy returns and refunds.
What Products Can Be Returned
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Timeframe
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How to Start a Return
To start a return, you can contact us at Support@abzmart.com with your order number and reason for return.
If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@abzmart.com.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds & Exchanges
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@abzmart.com.
Contact Information
For any questions about returns or exchanges, contact us at:
Restocking Fees:
There will be no restocking fee.
Lost or Damaged Returns:
If returned items are damaged or lost during transit, we may be unable to process a refund.
Policy Updates Disclaimer:
We may update this policy from time to time. Please review the latest version before initiating a return.